Accessibility Statement

This accessibility statement applies to the website www.citizensadviceharrow.org.uk.

Using this website

This website is run by Citizens Advice Harrow. We want as many people as possible to be able to use this website. For example, you should be able to:

  • zoom in up to 400% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

Please note: This website does not currently support user control over colours, contrast levels or fonts. This may affect some users who rely on custom visual settings to improve readability and comfort. We recognise this as a barrier and are working towards better support in future updates.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some images do not have appropriate alternative text

  • Some media content does not have transcripts or audio descriptions

  • Some form elements do not have explicit labels

  • There may be issues with focus visibility or ordering in certain areas

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: admin@citizensadviceharrow.org.uk

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Citizens Advice Harrow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Based on a recent audit, the following issues were identified:

  • Visual adjustments not supported – The website does not provide built-in options for users to change colours, contrast, or font settings. This affects WCAG 2.2 success criteria related to adaptable presentation and user preferences (notably 1.4.8 and related AAA techniques). We aim to introduce a user-controlled display options panel by December 2025.

  • Images without alt text – Some images do not have descriptive alternative text. This fails WCAG 2.2 success criterion 1.1.1. We are working to ensure all images include meaningful alt text.

  • Video and audio content – Some prerecorded media lacks captions, transcripts or audio descriptions (1.2.1–1.2.5). We plan to address this for all future content uploads.

  • Form inputs – Some inputs lack appropriate labels or accessible name values (3.3.2, 1.3.1). We are reviewing our forms to correct this.

  • Focus visibility and order – Some elements may not have a clear focus state or logical order (2.4.3, 2.4.7). We are actively resolving these issues in our navigation and interactive components.

We aim to resolve these issues by December 2025.

Disproportionate burden

At present, we have not claimed disproportionate burden for any content.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents published before 23 September 2018 are not fully accessible, but these are exempt from the regulations.

  • Third-party content embedded on the site that is not under our control is also outside the scope of these regulations.

Preparation of this accessibility statement

This statement was prepared on 4 June 2025.

It was last reviewed on 4 June 2025.

This website was last tested in May 2025. The test was carried out by Moocow Media using a manual and automated audit against WCAG 2.2.

We used a representative sample of pages and components, covering home, services, contact forms, navigation, media, and custom templates.