If something has gone wrong, let us know what’s happened.

We will talk through your problem informally and do our best to fix it quickly. Talking through your problem might be quicker and less stressful than starting the formal complaint process.

If you do not want to talk informally or it doesn’t help, tell us and we will deal with your problem as a formal complaint. Our Complaint Leaflet [PDF] explains how to complain, the stages of our process and what we can do.

You can make a complaint if you are not happy

  • with the advice you’ve been given
  • about how you’ve been treated

Please say if you need any extra support when we contact you, for example larger font size.

We will treat your complaint confidentially and seriously.