We are recruiting!

There are many volunteer roles within Citizens Advice Harrow and you’re sure to find one that suits your skills, experience and interests as well having the opportunity of meeting and working with like-minded colleagues.  We are a team committed to serving the community.

If you’re interested in volunteering with us, please click here to download an application pack.

For a PDF version, please click here.

Types of volunteer roles available

Administrator

A sound support structure is essential for the running of any organisation. Administrators are key to enabling the advice centres to run smoothly and efficiently. There are various administrative roles, so we will try to match your skills and time to our service needs.

The administrator tasks include:

  • Using computer spreadsheets, databases and word processing software.
  • Maintaining and developing administrative systems.
  • Stock control of leaflets and materials and updating local information.
  • Helping to arrange events.
  • Handling correspondence, telephone calls, emails and faxes.
  • Taking notes and minutes at meetings.

Project Support

Citizens Advice Harrow is working with Macmillan to deliver Welfare Benefits Advice for those affected by cancer, in Brent, Ealing and Harrow.

We need dedicated volunteers to help us deliver this project.

The role of Project Support is to:

  • Complete an introduction to Citizens Advice and training for your role
  • Help collecting client feedback
  • Help with organising meetings and notetaking
  • Responding to calls and emails from clients
  • Contributing to project communications and sending mail/newsletters
  • Helping at project promotion events

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Have good organisational skills
  • Have good verbal and written communication skills
  • Have good IT skills
  • Ability to communicate to a wide range of audiences
  • Be non-judgmental and respect views, values and cultures that are different to your own
  • Be a team member
  • The ability to speak additional language(s) are desirable but not essential

This role is subject to a satisfactory DBS check.

Trustee

Citizens Advice Harrow is a registered charity with a board of trustee directors.

We especially encourage those with experience in fundraising or HR to apply for this role.

Some of the trustee roles require specific skills but we welcome people of all ages, backgrounds and experience who are representative of our local community. The trustee board meets in the evenings so this role could well fit with other full-time employment or responsibilities. If you would like to play a central role in a well-known and respected charity, this might be just what you’re looking for.

The trustee board is responsible for the governance of the advice centre. It is responsible for:

  • Overall strategic direction.
  • Paid staff, as their employer.
  • Financial control.
  • Legal compliance.
  • Premises and overall service.

Adviser

Without our team of trained volunteer advisers we could not meet the demands for our service. They are key to our service.

We would be looking for volunteers who are willing to make a minimum commitment of two years, including a weekly time commitment to this role, excluding holidays.

The role of an adviser is to:

  • Interview clients in the advice centre, over the telephone and at outreach sessions.
  • Research information from our electronic information system and other sources.
  • Provide advice, explanation and help with the choices and consequences that the client faces.
  • Help clients negotiate with people and organisations, such as creditors and service providers.
  • Give practical help by writing letters, making telephone calls, completing forms, etc.
  • Refer clients to other agencies which are better placed to help.
  • Keep detailed records of all clients’ cases.
  • Prevent future problems for clients by identifying failing policies and poor services.

The adviser’s skills
You don’t need any particular qualifications or experience to train as an adviser but you will need to:

  • Demonstrate that you understand and support the aims and policies of the Citizens Advice service.
  • Have good listening skills.
  • Be able to work in a team.
  • Have good communication skills and be able to read and write English and do basic calculations.
  • Enjoy helping people.
  • Be supportive to clients and colleagues.
  • Be confident using information technology.
  • Understand problems people may be facing in the local community.

We provide free, formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients.

Once you have qualified as a generalist adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Information Support Assistant

Our team of Information Support Assistants complete initial client assessments and are key in identifying client issues. They are vital to our service.

We would be looking for volunteers who are willing to make a minimum commitment of 1-2 years, including a weekly time commitment to this role, excluding holidays.

The role of an Information Support Assistant is to:

  • Complete an initial assessment with a client to identify their individual issues.
  • Write a summary of the clients’ problems and what action you’ve taken.
  • Talk to clients face to face, or over the telephone, to help them find information online that can help them solve their problems.
  • Complete an online or paper form with a client to help them claim a benefit.
  • Call a utility company with, or on behalf, of a client, to find out how much money they owe.
  • Help a client switch their utility provider.
  • Find the information online that explains how to check a client’s state pension age and help them to do this
  • Book an appointment for the client to see a debt adviser to discuss the money they owe to landlord and energy company.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Demonstrate that you understand and support the aims and policies of the Citizens Advice service.
  • Have good listening skills.
  • Be friendly and approachable.
  • Have excellent verbal and written communication skills
  • Have good maths and IT skills.

We provide free, formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients.