We are recruiting!
There are many volunteer roles within Citizens Advice Harrow and you’re sure to find one that suits your skills, experience and interests as well having the opportunity of meeting and working with like-minded colleagues. We are a team committed to serving the community.
If you’re interested in volunteering with us, please click here to download an application pack.
For a PDF version, please click here.
Please be aware that due to limited resources, only shortlisted applicants will be contacted. Apologies for any inconvenience caused.
Types of volunteer roles available
Admin & Reception
A sound support structure is essential for the running of any organisation. Administrators are key to enabling the advice centres to run smoothly and efficiently. There are various administrative roles, so we will try to match your skills and time to our service needs.
The administrator tasks include:
- Using computer spreadsheets, databases and word processing software.
- Maintaining and developing administrative systems.
- Stock control of leaflets and materials and updating local information.
- Helping to arrange events.
- Handling correspondence, telephone calls, emails and faxes.
- Taking notes and minutes at meetings.
Commitment length
We ask for a minimum of 3.5 hours per week, for a minimum of 6 months.
Research & Campaigns
By using evidence collected from our clients, you can help to bring about changes in local and national policies and services. This will benefit many people, even those who have never used Citizens Advice services.
Do you have any experience with campaigning? If so we would LOVE to hear from you!
As a Campaign volunteer you will be involved in a variety of areas depending upon your skills and the time you have available. You might;
- Raise awareness with staff and volunteers of current social policy issues
- Check evidence forms for quality regarding clients’ issues and problems
- Identify and raise relevant issues with Citizens Advice nationally
- Conduct research and write reports
- Get involved in media campaigning
- Liaise with other Citizens Advice centres and external agencies.
For more information please visit Campaigns.
Commitment length
We ask for a minimum of 3.5 hours per week, for a minimum of 6 months.
Information Support Assistant
Our team of Information Support Assistants complete initial client assessments and are key in identifying client issues. They are vital to our service.
The role of an Information Support Assistant is to:
- Complete an initial assessment with a client to identify their individual issues.
- Write a summary of the clients’ problems and what action you’ve taken.
- Talk to clients face to face, or over the telephone, to help them find information online that can help them solve their problems.
- Complete an online or paper form with a client to help them claim a benefit.
- Call a utility company with, or on behalf, of a client, to find out how much money they owe.
- Help a client switch their utility provider.
- Find the information online that explains how to check a client’s state pension age and help them to do this
- Book an appointment for the client to see a debt adviser to discuss the money they owe to landlord and energy company.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- Demonstrate that you understand and support the aims and policies of the Citizens Advice service.
- Have good listening skills.
- Be friendly and approachable.
- Have excellent verbal and written communication skills
- Have good maths and IT skills.
We provide free, formal and comprehensive accredited training which is backed up by excellent support, supervision and guidance to help you develop the skills you need to deliver a high quality service to our clients.
Commitment length
We ask for a minimum of 1 day per week (7 hours), for a minimum of 1 year.